Hey everybody, it’s my last day! If anyone feels like stopping by, my Special friends (SPC I mean, you’re all special too!) brought in some munchies. Luckily I don’t have a lot of real “work” to get done! If you can’t come by, I just wanted everyone to know I’ve enjoyed working with you all, and I wish you successful, informative trainings in the future. I’ll miss you!!
Here are the minutes from this morning’s meeting. If there are any changes to be made please let me know.
Anna 
Public Services Training Committee Meeting
May 6, 2008
Discussions:
- Customer Service Training
o Do’s and Don’ts of customer service
o Customer service techniques with in departments
o Who can use the library (homeless, public, children, students)
§ Should we have an adult content policy
o Learn basics of what to say and what not to say in front of patrons
o Ted details new customer service points for library
o Practical ways to be pro-active in customer service
o People need to be where you are supposed to be when you are supposed to be there
o Pay more attention to patrons instead of computers and/or work
o Checking in books while at the desk
- Easier to have two separate trainings at Strozier which will be easier for schedules and everyone
o It would be nice to have it be made mandatory
o Send e-mails to department heads a week in advance and a reminder e-mail the day before the training
- We should come up with training for Communication at another time.
- We should ask to have the training committee on the Integrated Library Wide Blog
Decisions:
- Chat on blog about when we are going to have training
- Jorge will talk to Rebecca about when she is able to do the Reference Interview training
- Sarah will talk to Ted Chaffin about when he is available to do the Customer Service training
- Ginger will talk to Jon Blackburn about Staff Web
- Anna will talk to Kevin about the meeting details and see if Ted Power wants to come back to the committee
- Sarah nominated herself for chair of committee if Jorge dosen’t want it anymore
- Ginger will be leaving the committee and going to school full time. We will truly miss her.
- Keep checking e-mail and blog about meetings/trainings.
Successfully submitted by:
Anna Lybbert,
Secretary
Great meeting this morning! Very productive. I just talked to Ted, and he said he’s available to run the customer service training on May 22nd or 29th. Jorge, if you can talk to Rebecca and see if she wants to do the reference training on one of those days, that would be great. If she can’t do either of those days, we decided to just do the trainings separately. Also, we won’t be doing training at Dirac because of the renovations, so there’s no need to schedule for that. If anyone wants to have a meeting before that time, feel free to suggest a date. Otherwise, we’ll meet some time after the trainings.
I went to speak to Rebecca yesterday to ask about the training before we contacted Ted/Kirsten. From Lisa i found out that Rebecca is totally booked this week with the performances of evaluations and AoR for the librarians and will be out of town all of next week. Sorry guys my slip up, i planned on adding this to the blog yesterday. In short Rebecca is not here. Do we reschedule for some date(s) in the beginning of the summer semester? or do we still try and have the training? (Anna has mentioned that Ted is probably pretty booked next week too)
what do we think we should do ?
Hey all,
Ginger brought up a good point. I can not recall if we decided on one or two training sessions. Did we end up deciding on 2 training sessions, one at each library? or did we end up deciding to leave only one since we had Rebecca teaching part?
The second question is regarding who will talk to each of the librarians? We need some final decisions on the times and sessions and we can approach the librarians. I think we should do this real soon. (today or tomorrow) I am out for a few days (5/1-5/5) and would like to have this set up before then.
I can talk and confirm with Rebecca, if we have some people volunteer to talk to the other two librarians.
I can try and write the training plan proposal. It will be difficult for me to get it out soon. I am swamped making schedules but i think i can do it the beginning of next week. I am working the overnight for finals week so i can write something early in the week.
If everyone is cool with it taking that this long i can make something. At this point i am also thinking that we can try and have the training not the first week but the second one. I am thinking that since we are short on time we can bump the training to some time either on May 6, 7, or 8th. This give everyone the chance to get back from FLA and settled in.
What does everyone think?
Who: Reference interview led by Becca; customer service led by librarians from Access Services and UISP, possibly Ted and Kirsten?
What: General customer service/reference training for all staff who are able to attend
When: Spring semester break (April 27 - May 10). It needs to be a weekday (so Dirac-ians can attend) between 8 and 5 due to shortened hours.
Where: Strozier or Dirac or both?
Why: Because we have poor customer service skills and don’t know how to conduct a proper reference interview!
How: Coordinated via the blog if possible, but meeting if necessary.
Please fill in any gaps in my 5W’s analysis!
For example: Have we asked Becca, Ted, and Kirsten whether or not they’re willing and available? Have we picked a date and reserved a room? Do we want to have more than one training, and if so will one be at Dirac?
I welcome everyone’s input! Let’s get the ball rolling!
Hay all, Should I print out the yearly report and give it to Becca? Is there anything that I need to change on the report?
Anna
Public Services Staff Council Training Committee Yearly Report
Members:
Michele, Denise, Jorge, Jesse, Scott and Anna are the members of the committee.
As of May 24, 2007, Aaron took over Michele’s position on the committee.
As of July 12, 2007, Ginger took over Denise’s position on the committee.
As of August 9, 2007, Sarah joined the committee.
Meetings:
We (the committee) have met these dates:
February 1, 2007
February 15, 2007
March 15, 2007
April 19, 2007
May 10, 2007
May 24, 2007
June 7, 2007
July 12, 2007
July 26, 2007
September 13, 2007
October 16, 2007
February 13, 2008
February 27, 2008
Brown Bags:
The committee has hosted three brown bag lunches.
The first was April 9 and 10. The topic of the lunch / dinner was library spaces. We had quite a bit of heated discussion.
The second was May 22. The topic of the lunch / dinner was Staff Relationships. We had a heated discussion, but it turned out to be more for customer service.
The third was October 25. This was a discussion at about what trainings we would like to see happen.
Trainings:
We have had the Career Center come to the library and have them discuss different items that they offer. This was May 2, 2007.
We also had an Excel training given by Dawn.
We were going to have Word training but it has been postponed due to the person moving away.
Do we have a draft of the annual report we’re supposed to submit to Becca? I’m guessing y’all talked about it at the meeting someone (ahem!) missed. Could someone post it for everyone to look over and discuss? Merci!
