Rebecca is out, what to do?

I went to speak to Rebecca yesterday to ask about the training before we contacted Ted/Kirsten. From Lisa i found out that Rebecca is totally booked this week with the performances of evaluations and AoR for the librarians and will be out of town all of next week.  Sorry guys my slip up, i planned on adding this to the blog yesterday. In short Rebecca is not here. Do we reschedule for some date(s) in the beginning of the summer semester?  or do we still try and have the training?  (Anna has mentioned that Ted is probably pretty booked next week too)

what do we think we should do ?

multiple training sessions? volunteers?

Hey all,

Ginger brought up a good point. I can not recall if we decided on one or two training sessions. Did we end up deciding on 2 training sessions, one at each library? or did we end up deciding to leave only one since we had Rebecca teaching part?

The second question is regarding who will talk to each of the librarians? We need some final decisions on the times and sessions and we can approach the librarians. I think  we should do this real soon. (today or tomorrow) I am out for a few days (5/1-5/5) and would like to have this set up before then.

I can talk and confirm with Rebecca, if we have some people volunteer to talk to the other two librarians.

training proposal? different date for event?

I can try and write the training plan proposal. It will be difficult for me to get it out soon. I am swamped making schedules but i think i can do it the beginning of next week. I am working the overnight for finals week so i can write something early in the week.

If everyone is cool with it taking that this long i can make something.  At this point i am also thinking that we can try and have the training not the first week but the second one. I am thinking that since we are short on time we can bump the training to some time either on May 6, 7, or 8th. This give everyone the chance to get back from FLA and settled in.

What does everyone think?

Upcoming Customer Service/Ref Iterview Training

Who:  Reference interview led by Becca; customer service led by librarians from Access Services and UISP, possibly Ted and Kirsten?

What:  General customer service/reference training for all staff who are able to attend

When:  Spring semester break (April 27 – May 10).  It needs to be a weekday (so Dirac-ians can attend) between 8 and 5 due to shortened hours.

Where:  Strozier or Dirac or both?

Why:  Because we have poor customer service skills and don’t know how to conduct a proper reference interview!

How:  Coordinated via the blog if possible, but meeting if necessary.

 

Please fill in any gaps in my 5W’s analysis! 

For example:  Have we asked Becca, Ted, and Kirsten whether or not they’re willing and available?  Have we picked a date and reserved a room?  Do we want to have more than one training, and if so will one be at Dirac?

I welcome everyone’s input!  Let’s get the ball rolling!