Meeting Minutes

Here are the minutes from this morning’s meeting. If there are any changes to be made please let me know.

Anna

Public Services Training Committee Meeting

May 6, 2008

Discussions:

- Customer Service Training

o Do’s and Don’ts of customer service

o Customer service techniques with in departments

o Who can use the library (homeless, public, children, students)

§ Should we have an adult content policy

o Learn basics of what to say and what not to say in front of patrons

o Ted details new customer service points for library

o Practical ways to be pro-active in customer service

o People need to be where you are supposed to be when you are supposed to be there

o Pay more attention to patrons instead of computers and/or work

o Checking in books while at the desk

- Easier to have two separate trainings at Strozier which will be easier for schedules and everyone

o It would be nice to have it be made mandatory

o Send e-mails to department heads a week in advance and a reminder e-mail the day before the training

- We should come up with training for Communication at another time.

- We should ask to have the training committee on the Integrated Library Wide Blog

Decisions:

- Chat on blog about when we are going to have training

- Jorge will talk to Rebecca about when she is able to do the Reference Interview training

- Sarah will talk to Ted Chaffin about when he is available to do the Customer Service training

- Ginger will talk to Jon Blackburn about Staff Web

- Anna will talk to Kevin about the meeting details and see if Ted Power wants to come back to the committee

- Sarah nominated herself for chair of committee if Jorge dosen’t want it anymore

- Ginger will be leaving the committee and going to school full time. We will truly miss her.

- Keep checking e-mail and blog about meetings/trainings.

Successfully submitted by:

Anna Lybbert,

Secretary