Meeting Minutes

Public Services Staff Training Committee

July 23, 2008

Attendance: Kevin, Anna, Sarah, Jorge.

Absent: Scott and Aaron

Discussion:

- Short open-ended question 3-5 (one page)

Survey:

1. Rank The Areas You Feel Need Most Attention: (1 being the most important and 6 being the least important)

a. Technology _______

b. Customer Service ________

c. Reference ________

d. Circulation ________

e. Special Services     ________

f. Instruction ________

2. List the Areas That Staff Need Training:

———————————-

———————————-

———————————-

———————————-

3. What Type Of Training Sessions Do You Prefer:

a. Small Group _____

b. Large Group _____

c. One-On-One _____

d. Hands-On _____

e. Lecture Style _____

Decisions:

- Ask Becca about giving the survey before meeting.

- Jorge will give typed survey to Kirsten for review.

- I will type it up.

- Hope we will get it back by Monday to edit for Sarah by her meeting with Becca on Tuesday.

With no further business we finished at 3:35.

Successfully submitted,

Anna Lybbert

Secretary

Meeting Minutes for 7/16/08

Public Services Training Committee

7/16/08

- Kirsten Kinsley was in attendance, to discuss the future of PSSCTC. Committee will still be viable under new Commons plans.

- Briefly explained committee history and future plans with Kirsten.

- Kirsten suggested using Zoomerang for surveys, but concerns were raised that no one would participate. Decided to go ahead with our previous plan of handing out paper surveys at the next library meeting.

- Kirsten discussed the areas of training she had planned, including:

o Customer Service (Jacque, Ted, Natalie Jean?)

o Reference (Suzanne and Kirsten)

o Technology (Bridgett)

o Circulation (Bridgett and Ted)

o Possibly Instruction

The survey is to integrate these areas in some way, to figure out where the gaps are in current knowledge.

- Kirsten reviewed the Commons plans and divisions within the Commons to anyone unfamiliar with the situation.

- While any training given is primarily regarding the Commons, staff from any library can come. The basic training in particular pertains to everyone.

- Disaster Planning and training were brought up, and Kirsten thought it may already be covered under Customer Service training.

- A Training forum for Staff Web was discussed. Kirsten wants it to be a joint effort with both her new department and the Training Committee. As soon as this is more fleshed out, someone will be talking to Mason about it.

- Training on Staff Web should be done at Dirac by Mason. Kirsten is looking into it?

- Before the next meeting, everyone is to look over the current survey and tweak it, preferably down to one page. From there, it will go to Kirsten to approve, then distributed at the library meeting.

- Next meeting set tentatively for Wednesday the 23^rd at 2:30.

Sarah Ewbank