Meeting Minutes

Public Services Staff Training Committee

July 23, 2008

Attendance: Kevin, Anna, Sarah, Jorge.

Absent: Scott and Aaron

Discussion:

- Short open-ended question 3-5 (one page)

Survey:

1. Rank The Areas You Feel Need Most Attention: (1 being the most important and 6 being the least important)

a. Technology _______

b. Customer Service ________

c. Reference ________

d. Circulation ________

e. Special Services     ________

f. Instruction ________

2. List the Areas That Staff Need Training:

———————————-

———————————-

———————————-

———————————-

3. What Type Of Training Sessions Do You Prefer:

a. Small Group _____

b. Large Group _____

c. One-On-One _____

d. Hands-On _____

e. Lecture Style _____

Decisions:

- Ask Becca about giving the survey before meeting.

- Jorge will give typed survey to Kirsten for review.

- I will type it up.

- Hope we will get it back by Monday to edit for Sarah by her meeting with Becca on Tuesday.

With no further business we finished at 3:35.

Successfully submitted,

Anna Lybbert

Secretary

Meeting Minutes for 7/16/08

Public Services Training Committee

7/16/08

- Kirsten Kinsley was in attendance, to discuss the future of PSSCTC. Committee will still be viable under new Commons plans.

- Briefly explained committee history and future plans with Kirsten.

- Kirsten suggested using Zoomerang for surveys, but concerns were raised that no one would participate. Decided to go ahead with our previous plan of handing out paper surveys at the next library meeting.

- Kirsten discussed the areas of training she had planned, including:

o Customer Service (Jacque, Ted, Natalie Jean?)

o Reference (Suzanne and Kirsten)

o Technology (Bridgett)

o Circulation (Bridgett and Ted)

o Possibly Instruction

The survey is to integrate these areas in some way, to figure out where the gaps are in current knowledge.

- Kirsten reviewed the Commons plans and divisions within the Commons to anyone unfamiliar with the situation.

- While any training given is primarily regarding the Commons, staff from any library can come. The basic training in particular pertains to everyone.

- Disaster Planning and training were brought up, and Kirsten thought it may already be covered under Customer Service training.

- A Training forum for Staff Web was discussed. Kirsten wants it to be a joint effort with both her new department and the Training Committee. As soon as this is more fleshed out, someone will be talking to Mason about it.

- Training on Staff Web should be done at Dirac by Mason. Kirsten is looking into it?

- Before the next meeting, everyone is to look over the current survey and tweak it, preferably down to one page. From there, it will go to Kirsten to approve, then distributed at the library meeting.

- Next meeting set tentatively for Wednesday the 23^rd at 2:30.

Sarah Ewbank

Meeting Minutes

Here are the minutes from this morning’s meeting. If there are any changes to be made please let me know.

Anna

Public Services Training Committee Meeting

May 6, 2008

Discussions:

- Customer Service Training

o Do’s and Don’ts of customer service

o Customer service techniques with in departments

o Who can use the library (homeless, public, children, students)

§ Should we have an adult content policy

o Learn basics of what to say and what not to say in front of patrons

o Ted details new customer service points for library

o Practical ways to be pro-active in customer service

o People need to be where you are supposed to be when you are supposed to be there

o Pay more attention to patrons instead of computers and/or work

o Checking in books while at the desk

- Easier to have two separate trainings at Strozier which will be easier for schedules and everyone

o It would be nice to have it be made mandatory

o Send e-mails to department heads a week in advance and a reminder e-mail the day before the training

- We should come up with training for Communication at another time.

- We should ask to have the training committee on the Integrated Library Wide Blog

Decisions:

- Chat on blog about when we are going to have training

- Jorge will talk to Rebecca about when she is able to do the Reference Interview training

- Sarah will talk to Ted Chaffin about when he is available to do the Customer Service training

- Ginger will talk to Jon Blackburn about Staff Web

- Anna will talk to Kevin about the meeting details and see if Ted Power wants to come back to the committee

- Sarah nominated herself for chair of committee if Jorge dosen’t want it anymore

- Ginger will be leaving the committee and going to school full time. We will truly miss her.

- Keep checking e-mail and blog about meetings/trainings.

Successfully submitted by:

Anna Lybbert,

Secretary

Yearly Report as of March 12.

Public Services Staff Council Training Committee Yearly Report

Members:

Michele, Denise, Jorge, Jesse, Scott and Anna are the members of the committee.

As of May 24, 2007, Aaron took over Michele’s position on the committee.

As of July 12, 2007, Ginger took over Denise’s position on the committee.

As of August 9, 2007, Sarah joined the committee.

Meetings:

We (the committee) have met these dates:

February 1, 2007

February 15, 2007

March 15, 2007

April 19, 2007

May 10, 2007

May 24, 2007

June 7, 2007

July 12, 2007

July 26, 2007

September 13, 2007

October 16, 2007

February 13, 2008

February 27, 2008

Brown Bags:

The committee has hosted three brown bag lunches.

The first was April 9 and 10. The topic of the lunch / dinner was library spaces. We had quite a bit of heated discussion.

The second was May 22. The topic of the lunch / dinner was Staff Relationships. We had a heated discussion, but it turned out to be more for customer service.

The third was October 25. This was a discussion at about what trainings we would like to see happen.

Trainings:

We have had the Career Center come to the library and have them discuss different items that they offer. This was May 2, 2007.

We also had an Excel training given by Dawn.

We were going to have Word training but it has been postponed due to the person moving away.

Meeting Minutes 2-27-08

PSSCTC Meeting Minutes 2-27-08

 

We discussed communication issues as they related to cross-training possibilities.

 

We decided that the best way to finish the yearly report would be to collaborate via the blog.

 

Possible future trainings were discussed as divided between Karen Southwell- related trainings and PSSCTC-exclusive trainings.

            We felt that Karen’s role would be more of the curriculum focus while ours would

            be more isolated trainings like ref. interviews, database trainings, etc.

 

What to do with the Blog?

            -Meeting minutes, brainstorming, and feedback.

            -Bottom line: USE THE BLOG!!!!

 

BLOG TOPIC OF THE MONTH:

            What should we cover in the reference interview training?  We need to have this figured out within the next couple of weeks!

 

Meeting Minutes for February 13

February 13, 2008: Meeting of PSSCTC

Discussion:

1. Orientation

- Who to go to for what

- Make it Clearer

- Who is on orientation work group?

2. Ongoing training

- Come up with trainings and have Karen implement it.

- Basic Reference training for both Dirac and Strozier.

            - Kirsten / Bill

- Part 1 should be:

            - Library materials and locations

            - What some collection has, which library

            - Scavenger hunt

- Part 2 should be:

            - Online, Computer sources for students

- Reference Interview Training

            - Rebecca

- Aleph Training

            - How to print return receipt, create patron record, new item record, basic        functions

            - Dongqing Xie, Bridgett T., Diane F.

This group should be telling librarians what the staff knows.

Results:

-         Anna will work on the report for Becca.

-         NPSSCTC will focus on Reference Interviews for next main training.

-         Jorge will invite Kevin from FGRS to our committee

-         Next meeting is Feb. 27 here at Strozier at 3:30.

Question

So everyone, I guess I will post the Meeting Minutes here under minutes.  Is there anywhere else you want me to post them?

Anna