Who: Reference interview led by Becca; customer service led by librarians from Access Services and UISP, possibly Ted and Kirsten?
What: General customer service/reference training for all staff who are able to attend
When: Spring semester break (April 27 – May 10). It needs to be a weekday (so Dirac-ians can attend) between 8 and 5 due to shortened hours.
Where: Strozier or Dirac or both?
Why: Because we have poor customer service skills and don’t know how to conduct a proper reference interview!
How: Coordinated via the blog if possible, but meeting if necessary.
Please fill in any gaps in my 5W’s analysis!
For example: Have we asked Becca, Ted, and Kirsten whether or not they’re willing and available? Have we picked a date and reserved a room? Do we want to have more than one training, and if so will one be at Dirac?
I welcome everyone’s input! Let’s get the ball rolling!
